Common practices followed by our branches

  1. Display business hours.
  2. Render courteous services.
  3. Attend to all customers present in the banking hall at the close of business hours.
  4. Provide separate 'Enquiry' or 'May I help You' counter at large branches.
  5. Offer nomination facility to all deposit accounts (i.e. account opened in individual capacity) and all safe deposit locker hirers (i.e. individual hirers).
  6. Display interest rates for various deposit schemes from time to time.
  7. Notify change in interest rates on advances.
  8. Provide details of various deposit schemes/services of the Bank.
  9. Issue Demand Drafts, Pay Orders, etc.
  10. Display Time-Norms for various banking transactions.
  11. Pay interest for delayed credit of outstation cheques, as advised by Reserve Bank of India (RBI) from time to time.
  12. Accord immediate credit in respect of outstation and local cheques upto a specified limit subject to certain conditions, as advised by RBI from time to time.
  13. Provide complaint/suggestion box in the branch premises.
  14. Display address of Regional/Zonal and Central Offices as well as Nodal Officer dealing with customer grievances/complaints.